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Cognizant Walk in Drive on 17th Feb 2024

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work.

Cognizant – Walk-In

• Qualification:Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology

• Experience : 01-04+years

• Role:Customer support – Sr. Process Executive

• Job Location:Hyderabad

• Openings: 50

Time and Venue:

17th February , 11.00 AM – 2.00 PM

Cognizant Technology Solutions Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana 500081

Contact – Kaneez

Job description:

Candidates from technical support background are highly preferred for this Non tech voice – Customer support

SHIFTS: Rotational (24*7)

Work mode: Work from Office

Key Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

• Maintain response and resolution speed as defined by SLOs.

• Keep high customer satisfaction scores and follow quality standards in 90% of cases.

• Use existing knowledge base to provide a customer facing root cause assessment.

• Provide customer facing bug progress summary using available tools and platforms.

• Flexibility to work across multiple rotational shifts/night shifts

• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Education Requirements:

• Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology

Key Skills and Experience:

• 1-2 years of call center customer care experience, preferably in a technical environment.

• Low to medium awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.

• Strong troubleshooting and diagnosis skills in a technical environment.

• Strong sense of business ownership, personable accountability, and customer focus.

• Works well independently and cross functionally with other teams. • Drive to go beyond just solving the issue, find the root cause and propose preventative steps.

• Ability to understand processes and how different pieces of a large process puzzle fit together.

• Determination to continuously work to achieve team KPIs which often change.

• Capacity to research using internal knowledge bases and documentation.

• Aptitude to think critically and work through ambiguity.

• Flexible enough to work under different work environments Experience with technical writing and version control a plus.